Privacy Policy
This Privacy Policy explains how Dupla Brand (the “Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit us, use our services, make a purchase on duplabrand.com (the “Website”), or otherwise communicate with us regarding the Website (together, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether as a customer, a visitor to the Website, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last updated” date, and take any other steps required under applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal information we collect
The types of personal information we collect about you depend on how you interact with our Website and how you use our Services. When we use the term “personal information”, we refer to information that identifies you, relates to you, describes you, or may be associated with you. The following sections set out the categories and specific types of personal information we collect.
Information you provide to us directly
The information you provide directly through our Services may include:
Contact details such as your name, address, telephone number, and email address.
Order information including your billing address, delivery address, payment confirmation, email address, and telephone number.
Account information such as your username, password, security questions, and other details used for account security.
Customer support information including the details you choose to share with us when contacting us (e.g. messages sent through the Services).
Some features of the Services may require you to provide specific information. You may choose not to provide such information, but this could prevent you from using or accessing certain features.
Information collected about your use of the Services
We may also automatically collect certain information about your interaction with the Services (“Usage Data”) through the use of cookies, pixels, and similar technologies. Usage Data may include details about how you access and use the Website and your account, such as device information, browser information, network connection data, your IP address, and other technical details regarding your interaction with the Services.
Information obtained from third parties
We may also obtain information about you from third parties, such as:
Companies supporting our Website and Services, such as Shopify.
Payment processors, who collect payment information (e.g. bank account details, debit or credit card details, billing address) in order to process your payments and fulfil your orders.
Online tracking technologies used when you visit our Website, open or click our emails, or interact with our Services or advertisements, either by us or by third parties working with us.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy.
How we use your personal information
Providing products and services. We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, including processing your payments, fulfilling your orders, sending you notifications relating to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organising delivery, facilitating any returns and exchanges, and enabling other features and functionalities connected with your account. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In such cases, Shopify will process your information in accordance with its Privacy Policy and its Consumer Privacy Policy.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing communications, advertisements, and promotional messages by email, text message, or post, and displaying advertisements for products or services to you. This may include using your personal information to better tailor the Services and the advertising on our Website and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in promoting and selling our products, in accordance with Article 6(1)(f) of the GDPR.
Security and fraud prevention. We use your personal information to detect, investigate, or take action in relation to potential fraudulent, unlawful, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe that your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our Website for you and other customers, in accordance with Article 6(1)(f) of the GDPR.
Communicating with you and improving the Services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest so that we can respond to you, provide effective services, and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.
Cookies
As with many websites, we also use cookies. We use cookies to operate and improve our Website and our Services (including remembering your actions and preferences), to carry out analytics, and to better understand your interaction with the Services (in our legitimate interest of administering, enhancing, and optimising the Services). We may also permit third parties and service providers to use cookies on our Website in order to better tailor services, products, and advertising on our Website and on other websites.
Most browsers accept cookies by default, but you may choose to configure your browser to remove or reject cookies through its settings. Please note that removing or blocking cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to operate incorrectly or to no longer be available. In addition, blocking cookies may not entirely prevent the way in which we share information with third parties, such as our advertising partners.
Disclosure of personal information
In certain circumstances, we may disclose your personal information to third parties for the purposes of fulfilling contracts, pursuing legitimate interests, and for other reasons in accordance with this Privacy Policy. Such circumstances may include:
With suppliers or other third parties providing services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfilment, and shipping).
With business and marketing partners in order to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
Where you instruct us, request us, or otherwise consent to our disclosure of certain information to third parties — for example, to deliver products to you, or through your use of social media widgets or single sign-on integrations, with your consent.
With our affiliates, or otherwise within our corporate group, in our legitimate interest of running a successful business.
In connection with a business transaction, such as a merger or insolvency; to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests); to enforce applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.
Third-party websites and links
Our Website may include links to third-party websites or platforms. If you follow these links, you should review the privacy and security policies of those sites. We are not responsible for the privacy practices, accuracy, or reliability of such websites.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information about children.
Security and retention of your information
We implement appropriate security measures, but no system is entirely secure. The period for which we retain your information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may refuse your request where the law permits us to do so.
Right of access / right to know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to deletion: You may have the right to request the deletion of the personal information we hold about you.
Right to rectification: You may have the right to request the correction of inaccurate personal information we hold about you.
Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and subject to some exceptions.
Right to restrict processing: You may have the right to request that we stop or restrict our processing of your personal information.
Right to withdraw consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Right to appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by responding directly to our refusal.
Right to manage communication preferences: We may send you promotional emails, and you may choose to opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or to orders you have placed.
You can exercise any of these rights where indicated on our Website or by contacting us using the contact details provided below.
We will not discriminate against you for choosing to exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we can provide a substantive response to your request. Under applicable law, you may also designate an authorised agent to make requests on your behalf in order to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may also need to verify your identity directly with you. We will respond to your request in a timely manner, as required under applicable law.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us again using the details below, or you may lodge a complaint with your local data protection authority.
International users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information may also be processed by staff, third-party service providers, and partners in those countries.
If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent agreements issued by the competent authority in the United Kingdom, as relevant, unless the transfer is to a country that has been deemed to provide an adequate level of protection.
Contact details
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: siz.geral@gmail.com
Phone number: +351 914720052/ +351 914762630
Address: Rua das Dálias, nº4 Carrasqueira 2970-224 Sesimbra, Portugal
For data protection purposes, unless otherwise stated, we are the data controller of your personal information.