TERMS & CONDITIONS
Last updated: 27 October 2026
Welcome to SIZ. These Terms & Conditions apply to purchases made through our online store at siz-online.com. By placing an order, you agree to the terms set out below. Please read them carefully before completing your purchase.
1. Seller Information
This website is operated by:
Engimad, Lda. – SIZ®
Registered address: Rua das Dálias, nº4, Carrasqueira, 2970-224 Sesimbra, Portugal
VAT number: 509037364
Email: siz.geral@gmail.com
Website: siz-online.com
Throughout these Terms & Conditions, “SIZ”, “we”, “us” and “our” refer to the seller identified above. “Customer”, “you” and “your” refer to anyone purchasing products through our online store.
2. Products and Availability
At SIZ, we design our collections with care, focusing on quality, individuality and more conscious fashion.
We make every effort to ensure that product descriptions, images, colours and details are as accurate as possible. However, slight variations in colour or appearance may occur due to screen settings, lighting or the characteristics of the materials used.
All products are subject to availability. As we work with limited collections and small production batches, some items may sell out or become unavailable.
If an item becomes unavailable after an order has been placed, we will contact you to arrange an appropriate solution, including a refund where necessary.
3. Orders and Order Confirmation
When you place an order through our website, you will receive an email confirming that we have received it.
Please note that this confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted. We reserve the right to cancel an order in exceptional circumstances, such as stock discrepancies, pricing errors, suspected fraudulent activity or an inability to process payment. If payment has already been taken, any amount due will be refunded.
Please ensure that your contact and delivery details are accurate when placing your order. SIZ cannot be held responsible for delivery problems resulting from incorrect information provided by the customer, subject to applicable consumer rights.
If you need to make a change or cancel an order, please contact us as soon as possible at siz.geral@gmail.com. We cannot guarantee changes or cancellations once an order has been processed or dispatched.
4. Prices and Payment
All product prices are displayed on our website before checkout. Any applicable taxes and delivery charges will be shown during the checkout process before you confirm your order.
Shipping costs depend on the destination and, where applicable, the weight of the order.
We accept the payment methods displayed at checkout. Available methods may include Visa and other supported card or electronic payment options.
Your order will be processed once payment has been successfully confirmed.
If a pricing or technical error occurs, we will contact you before proceeding with the order. If the order cannot be fulfilled at the price displayed, you may cancel it and receive a refund of any amount paid.
5. Shipping and Delivery
We ship orders to the destinations available at checkout. Delivery options, costs and estimated delivery times vary depending on the destination.
Please see more details about shipping on our Shipping + Handling page
Order Processing and Delivery Estimates
Please allow up to 3 business days for order processing before dispatch, unless a different timeframe is indicated for the product or agreed with you.
All delivery times stated in the Shipping + Handling page are estimates and refer to the time after dispatch. Actual delivery may vary due to the destination, customs procedures, carrier operations, public holidays or other circumstances beyond our reasonable control.
We will make reasonable efforts to ensure that your order arrives within the applicable delivery timeframe. However, estimated delivery dates are not guaranteed unless expressly agreed otherwise.
For further information, please visit our Shipping + Handling page.
6. Customs Duties and Import Taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility. SIZ does not control these charges and cannot guarantee that customs authorities will not delay a shipment.
We recommend checking with your local customs office before placing an international order if you are unsure about possible charges.
7. Returns, Exchanges and Right of Withdrawal
We want you to feel happy with your SIZ purchase. If you change your mind about an online order, you may generally exercise your statutory right of withdrawal within 14 calendar days of receiving your order, without needing to provide a reason, subject to applicable legal exceptions.
In addition to your statutory rights, please refer to our Exchanges & Returns page for our return process and practical instructions. To request a return or exchange, contact siz.geral@gmail.com with your order number and the item(s) concerned. Please wait for our reply before sending any items back.
Unless otherwise required by law, the customer is responsible for the direct cost of returning items when exercising the right of withdrawal, provided this has been communicated before the purchase. We recommend using a tracked shipping service, as the customer may be responsible for demonstrating that the return was sent.
Items should be handled only as necessary to establish their nature, characteristics and fit, as you would in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the item.
Where a refund is due, it will be issued to the original payment method. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first, as permitted by law. Refunds will be processed within the applicable legal timeframe.
Exchanges are subject to stock availability. Any additional shipping costs will be communicated before the exchange is completed.
Personalised or custom-made products may be excluded from the statutory right of withdrawal where the legal conditions for that exception are met. This does not affect any rights you may have if a product is faulty or does not conform to the contract.
For complete instructions, please consult our Exchanges & Returns page.
8. Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, please contact us at siz.geral@gmail.com as soon as possible.
Include your order number, a description of the issue and photographs where helpful. We will work with you to resolve the problem in accordance with your statutory rights.
Nothing in these Terms & Conditions limits or excludes your legal rights relating to defective or non-conforming goods. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, contract termination or a refund.
9. Legal Guarantee and Consumer Rights
Products purchased from SIZ are covered by the applicable statutory consumer protection and legal guarantee provisions.
These rights are separate from our voluntary returns and exchange procedures. A return policy does not replace or restrict your statutory rights concerning faulty or non-conforming products.
Nothing in these Terms & Conditions is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or restricted.
10. Intellectual Property
All content on this website, including text, photographs, designs, graphics, logos, product images and other visual materials, is owned by or licensed to SIZ and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish or commercially use any website content without our prior written permission, except where permitted by law.
11. Website Accuracy and Availability
We make reasonable efforts to keep our website accurate, secure and available. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.
We reserve the right to update product information, website content and these Terms & Conditions when necessary. Any changes will be published on this page and will apply from the date indicated, without affecting rights already acquired under existing orders or any mandatory legal protections.
12. Personal Data and Privacy
We process personal data in connection with orders, payments, delivery, customer support and other legitimate business purposes in accordance with applicable data protection legislation.
For information about what personal data we collect, how we use it, how long we retain it and how you can exercise your rights, please consult our Privacy Policy.
13. Consumer Complaints and Dispute Resolution
If you have a concern about an order, please contact us at siz.geral@gmail.com so that we can try to resolve the matter directly.
Consumers may also be entitled to use an applicable alternative dispute resolution (ADR) entity or other consumer dispute-resolution procedure under Portuguese law. Information about the competent entity or entities and how to contact them should be made available in accordance with applicable legal requirements.
14. Applicable Law
These Terms & Conditions are governed by Portuguese law, subject to any mandatory consumer protection rules that apply in the customer's country of residence.
Where a dispute arises, the competent courts will be determined in accordance with the applicable law. Nothing in this section limits any mandatory rights that consumers may have to bring proceedings in their country of residence.
15. Contact
If you have any questions about these Terms & Conditions, your order, shipping or returns, please contact us:
SIZ – Engimad, Lda.
Email: siz.geral@gmail.com
Website: siz-online.com
Thank you for supporting SIZ and choosing to be part of a more conscious approach to fashion.